At One Steakhouse & Lounge, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us.

1. What Information We Collect
We may collect the following personal data:
• Name
• Email address
• Phone number
• Booking details (e.g. date, party size)
• Special requests or dietary requirements
• Feedback or survey responses

2. How We Collect Your Data
We collect your data when:
• You make a reservation (online, by phone, or in person)
• You opt-in to receive marketing or offers
• You attend an event or promotion
• You provide feedback or fill in a form

3. Why We Collect Your Data
We use your data to:
• Manage your bookings and provide our services
• Send you updates, special offers, and promotions (with your consent)
• Improve your customer experience
• Respond to your inquiries or feedback
• Comply with legal obligations

4. Marketing Communications
With your permission, we may send you promotional emails or SMS about upcoming events, special menus, offers, or other news from One Steakhouse & Lounge. You can opt-out at any time by:
• Clicking the unsubscribe link in our emails
• Replying “STOP” to our SMS messages
• Contacting us directly at info@onesteakhouse.co.uk

5. Sharing Your Data
We never sell your personal information. We may share it with trusted service providers who assist us in managing bookings, email communications, or marketing platforms — but only for the purpose of delivering our services.

6. Your Rights
You have the right to:
• Access the data we hold about you
• Request corrections to inaccurate data
• Withdraw consent for marketing at any time
• Request deletion of your data (subject to legal obligations)To exercise any of these rights, email us at info@onesteakhouse.co.uk

7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. How Long We Keep Your Data
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal or reporting requirements.

9. Cookies and Website Usage
‍Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:

One Steakhouse & Lounge
1 Witham, Hull, HU9 1BY
Email: info@onesteakhouse.co.uk
Phone: +44 1482 672224